I.F.M.S ENARGEIA provides through a dedicated telephone number a Help Desk, available 24 hours a day, 7 days a week that supports project management.

The staff of the Help Desk is highly qualified and focuses on the needs of each project.

All requests for help, for urgent repairs or for minor routine problems, are recorded in the system of the Help Desk.

Customer representatives and users can contact the Help Desk by phone, fax or email.

The advantages of using the Help Desk are:

• Maximize the availability of systems
• Continuous monitoring and information on the progress of work
• Notification of the completion of the work to the client
• Log for all calls and answering operations

I.F.M.S ENARGEIA has a consistent and structured approach to the training of the staff of the Help Desk that is in line with the training policy of the company.